Good to know
Clear expectations make space for a softer session. Here is how booking, payment, and changes are handled.
Every appointment starts as a request. Once Selena reviews it you receive a confirmation email with the final details; until then nothing is locked in on your side.
Intake, consent, and any forms attached to your offering need to be completed before the session is confirmed. You'll get a reminder if anything is still outstanding.
Please give at least 24 hours' notice to cancel or reschedule so the time can be offered to someone else. Within 24 hours, the session fee may be held.
You can cancel or reschedule yourself from your account page, and a short reason is asked for so Selena knows what happened. Life happens — reach out and we will find a way forward.
Sessions begin and end at the scheduled time so the day stays unhurried for everyone. If you arrive late, we work with the time that remains and the full fee still applies.
Sessions can be paid by card at checkout, or by e-transfer or cash where that has been arranged. Prices shown include 13% HST.
Receipts are emailed automatically after payment and are always available from your account page.
Event spots are held once payment is received. If you cancel your spot, your payment is refunded automatically and the place is offered to the next person waiting.
If an event is cancelled by Selena, everyone registered is emailed with the reason and refunded in full.
Health history, consent forms, and session notes are kept confidential and used only to care for you well. Completed forms are available to you at any time, and copies can be emailed on request.
For in-person visits, please share the full address when booking and have a quiet space with room for the table.
Virtual sessions take place over a video link sent with your confirmation. A quiet room, headphones, and a place to lie down make the work land more fully.
Questions about any of this? Write to selena@somalunara.com.
